Privacy Policy
- Introduction
PromptCut.AI (website: https://promptcut.ai) values your trust and privacy. We are a Netherlands-based company specializing in AI-powered video production and creative automation tools. This Privacy Policy explains how we collect, use, and protect your personal data.
By using our website or services, you agree to this Privacy Policy and consent to the collection and processing of your data as described below.
- Data Collected
Data Storage Location
We operate from the Netherlands, and our web servers are hosted in the US by Spaceship.com, a GDPR-compliant hosting provider. Spaceship adheres to the EU/US “Privacy Shield” framework, ensuring your data is securely stored and managed in compliance with European data protection laws.
Registration Data
When you register on our website, we collect your username, email address, and any additional details you provide in your user profile.
You can view, edit, or delete your personal information at any time (except your username). Our administrators may access this data only when necessary for technical or customer support purposes.
Purchase & Subscription Data
If you purchase a service or subscribe to PromptCut.AI, we collect transaction details (such as payment confirmation, plan type, and billing information). This allows us to provide access to your subscription, updates, and customer support. Payment processing is handled securely through our trusted payment partners (such as Stripe or PayPal), who comply with GDPR and financial regulations.
Support Data
When you contact us for support, we collect your name, email address, and any other details you share to help resolve your issue.
Support requests may be managed via third-party systems that comply with GDPR (e.g., Zendesk or HubSpot Service Hub). Only the data necessary to provide assistance will be shared.
Contact Form
Information submitted via our contact form (including your name, email, and message) is sent to our company email hosted by Spaceship.com.
Spaceship is GDPR-compliant.We use this data only for communication purposes. It is not shared with third parties or used for marketing without consent.
Analytics Data
We use Google Analytics and similar tools to understand website usage patterns in an aggregated, anonymized way. No personally identifiable data is stored.
Use of Personal Data
We use your personal information for:
- Verifying your account and managing access to services.
- Providing technical assistance and customer support.
- Sending important updates and service notifications.
- Preventing fraudulent activity and ensuring account security.
- Improving and personalizing the user experience.
- Maintaining site performance and operational reliability.
- Embedded Content
Our website may include embedded content such as YouTube videos or social media feeds. These third-party services may collect data about you, use cookies, or track interactions as if you visited their site directly.
We use the following services:
- YouTube: YouTube Privacy Policy
- Facebook: Facebook Privacy Policy
- X (Twitter): Twitter Privacy Policy
You can control third-party cookie preferences through your browser settings.
- Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device to remember preferences, enable secure logins, and collect anonymized analytics data.
Types of Cookies We Use:
- Necessary cookies: Required for website functionality (e.g., session management).
- Analytics cookies: Help us improve site usability and performance.
- Preference cookies: Remember user choices such as language or login state.
You can disable cookies in your browser, but some website features may not function correctly.
- Who Has Access to Your Data
If you are not a registered customer, we do not store any personal data.
If you are a registered customer, your personal data may be accessed by:
- Our authorized system administrators.
- Support staff when necessary to provide assistance.
- Third-Party Access
We only share limited personal data with third parties essential to delivering our services. These partners are all GDPR-compliant and handle your data securely.
Examples include:
- Spaceship.com (hosting)
- Google Analytics (website analytics)
- Payment providers (for secure transactions)
We do not sell, rent, or trade your data to third parties.
- Data Retention
We retain your data only as long as necessary to provide services or meet legal obligations.
- Account data remains active while your account exists.
- Support and contact data are retained for up to 24 months for service history.
- You can request deletion of your data at any time.
- Security Measures
We use SSL/HTTPS encryption to protect all communications and transactions.
In the event of a data breach, PromptCut.AI will promptly notify affected users and relevant authorities, and take immediate measures to restore data integrity.
- Your Data Rights
As a user under GDPR, you have the right to:
- Access the data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent for data processing.
- Request a copy of your data in a portable format.
To exercise these rights, please contact us at contact@promptcut.ai.
If you request full deletion, please note that your account and related services will no longer be accessible.
- Third-Party Links
Our website may contain links to third-party websites. These sites are not operated by PromptCut.AI, and we are not responsible for their privacy or security practices.
We recommend reviewing their privacy policies before sharing any personal data.
- Legal Disclosure
We may disclose personal data if required by law or if necessary to protect our legal rights, investigate fraud, or respond to lawful requests by public authorities.
Any such disclosure will comply with EU and Dutch legal standards.
- Contact Information
If you have any questions about this Privacy Policy or your data, please contact us:
PromptCut.AI
Based in the Netherlands
Email: contact@promptcut.ai
Website: https://promptcut.ai